Water firm aims to boost service delivery with HP


Water firm aims to boost service delivery with HP

Will Hadfield

Three Valleys Water has deployed a performance management tool from Hewlett-Packard to improve its internal IT service delivery and monitor its delivery of IT services to other water companies.

Its IT department supports 1,200 desktops and systems for Three Valleys Water, Folkestone & Dover Water, Tendring Hundred Water Services and Veolia Water.

Three Valleys Water's head of information systems, John Pratten, said, "We need to be able to give them the evidence of not only availability but performance as well. For a long time, we could only say the server was up. We could not say an application was performing very well."

By deploying HP Openview, the IT department aims to identify availability and performance problems before users contact it to complain.

The investment has been justified on the time and cost savings of having fewer end-users contact the helpdesk, but Pratten also expects benefits from freeing IT staff for business development work.

He added, "I am also looking at this tool to drive improved investment decisions in future."


IT systems on tap

Three Valleys Water runs 1,127 applications on 140 servers. Most of the applications are deployed as thin clients using Citrix. Only the specialised water-utility software is deployed as thick clients. The firm is two-thirds of the way through a migration to Windows XP. The 850 desktops within Three Valleys Water have already been migrated and the remaining 350 desktops, which are based at the companies it sells services to, will be upgraded by the end of January next year.

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