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AA calls in BT and Panasonic for roadside laptop support

The AA has signed a three-year, multi-million pound deal with BT and Panasonic for managing and supporting its mechanics’ roadside laptops.

The deal represents the first contract BT and Panasonic have struck since the pair decided to partner on such field force automation contracts.

The contract covers the laptops used by 3,000 AA roadside patrols around the UK and Ireland.

BT will establish new help desk services and new laptop service operations. Panasonic will provide continued support for the AA's ruggedised laptops and associated hardware, as well as managing other diagnostic and hardware solution providers. 

Chris Bailey, head of business systems, AA Road Services said, “We were faced with the challenge of providing a complete infrastructure within a few months and needed an IT function that could support rapid change.” 

The new support operation will be in place by the end of this month.

The AA recently awarded IBM a £50m contract to build and run a new IT infrastructure. 

The five-year deal saw IBM hired to separate the AA's systems from those of former parent Centrica, which sold the motoring services company to private equity firms Permira and CVC last September.

This contract is based on an "on-demand" outsourcing model, with the AA paying more as it expands its hardware and systems.


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