Despite the findings of Inclarity’s survey, SMEs are increasingly adopting hosted IP telephony services, according to research by analyst firm Frost & Sullivan.
"IP telephony has considerably matured over the years and enterprises are considering it a mainstream solution for their communication needs," says Frost & Sullivan research analyst Kumar Alagappan.
"IP telephony, which was restricted to the medium and large enterprises segment, is beginning to make inroads into [SMEs] as well, thus leading to a rise in demand for IP telephony end points."
Frost & Sullivan believes the availability of hosted IP telephony solutions will cause an increase in the shipment of IP lines, which in turn will have a positive impact on IP telephony end point shipments. IP phone suppliers will also be able to reach SMEs interested in hosted IP services offered at compelling cost structures.
Furthermore, according to the research, increasing supplier competition, falling hardware prices and the arrival of open standards such as session initiation protocol (SIP), will result in a downward pricing pressure and the commoditisation of IP phones.