SMEs in dark over communications overheads


SMEs in dark over communications overheads

A worrying 91% of UK small- to medium-sized enterprises (SMEs) cannot estimate their annual phone bill, a new study has found.

Despite this inability to put a figure on yearly communications overheads, SME managers said they were very confident (53%) or fairly confident (39%) that they are fully in control of the size of their telephone bill, internet telephony firm Inclarity has found.

Inclarity conducted the research to gauge SME take-up of Voice over Internet Protocol (VoIP) phone calls made over the internet as opposed to traditional analogue systems. It found that only one in eight firms is currently using VoIP.

Though even the less tech-savvy consumers the world over have been using the leading VoIP systems, Skype in particular, SMEs are yet to embrace new internet telephony, with two-thirds of companies questioned having no interest in or understanding of it.

According to the most recent DTI figures, there are 185,390 SMEs in the UK. By uniting this figure with its own findings on potential savings, Inclarity estimates that UK SMEs could save £1bn per year − £434m on telecoms and £566m on IT − by migrating to VoIP.

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