UK firms suffer at hands of increasingly complex systems

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UK firms suffer at hands of increasingly complex systems

Tash Shifrin

UK firms are trapped in a vicious cycle of spiralling costs and inefficiency because of increasing levels of complexity in their IT systems, research commissioned by BT has warned.

The survey of more than 450 senior managers in UK businesses ranging from 50 to 10,000 employees found that despite the costs of maintaining legacy systems, UK businesses are failing to implement a standard, cheaper infrastructure for the future.

Although more than six out of ten managers said their firms planned to cut down the number of vendors, hardware types and operating systems they used, the research carried out by the Bathwick Group found that procurement processes did not support this strategy.

More than 72 per cent of the businesses covered by the survey continued to buy some or all of their technology on a project or ‘fit for purpose’ basis.

Gary Bullard, managing director, BT UK Major Customers said: “This research demonstrates the extent to which UK businesses are suffering from diverged IT infrastructure. Despite many years of recognising that complexity is the enemy of productivity and cost reduction, there is a clear lack of joined-up thinking on the part of these senior decision makers on how to address the problem and break this vicious cycle.”


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