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Supplier Getronics will provide an off-site, outsourced, fully managed IT infrastructure for the CBI, including service desk, hardware maintenance, network monitoring and support for 210 users. It will be based at Getronic's service desk operation in Glasgow, with a small on-site engineering presence.
The CBI expects to save about 30% of its IT services budget and improve the quality of support and network monitoring through having access to more sophisticated software and a wider pool of technology staff.
Cedric Kennedy, finance director at the CBI, said savings would come from greater efficiencies in running the helpdesk. "We have got a small number of dedicated staff on site, but we are able to use Getronic's helpdesk, which we share with other people."
Because of its high profile, the CBI attracted a lot of supplier interest during the tendering process, Kennedy said. "It meant they sharpened their pencils, but they still have to live with the contract for some time and make money from it."
The contract will deliver improvements to the CBI's IT infrastructure. Kennedy said the priorities were to adopt knowledge management applications, and improve existing storage systems and server farms.