More than half of UK local authorities have invested in Freedom of Information (FOI) request management technology,...
according to a survey of 438 councils by IDOX, a specialist information and knowledge management company.
Internally developed databases account for 27% of the technology investment, with the 28% investing in third-party software to manage FOI requests, it found.
Fifty two per cent of councils acknowledge the link between records management technology and FOI request tracking.
The survey also found 9% of councils have no plans to invest in any technology for FOI request tracking or electronic document management or workflow.
Seven per cent of respondents said that FOI tracking was best handled by CRM systems or existing complaints systems.
The seven top performing UK councils which met all survey criteria for FOI requests are Cornwall County Council, Corporation of London, Dartford Borough Council, London Borough of Lambeth, London Borough of Hammersmith and Fulham, Nottinghamshire County Council and Thurrock Borough Council.
A further 34 councils were rated as providing "very good" responses against the survey criteria.