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Merrill Lynch installs VoIP to support 10,000 staff

Antony Savvas

Financial management company Merrill Lynch is installing voice over IP systems from Avaya that will support 10,000 staff in the US, Australia and Brazil.

The systems will be installed at new offices in the three countries and is an expansion of Merrill Lynch’s existing IP (Internet Protocol) telephony strategy, which has seen it use VoIP technology from both Avaya and Cisco at other sites.

VoIP allows companies to make free or cheaper voice calls by diverting them over IP networks and avoiding the public switched telephone network (PSTN).

The new Avaya technology allows Merrill Lynch staff to make VoIP calls remotely via a desktop or laptop computer while travelling.

"Avaya's IP telephony platform provides a clear productivity enhancement for our workforce," said Greg Levine, Merrill Lynch first vice-president, infrastructure and data services.


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