BPM workflow helps DVLA manage licences


BPM workflow helps DVLA manage licences

Cliff Saran
The Driver and Vehicle Licensing Agency is deploying Tibco's business process management software to automate the handling of thousands of licence applications.

Tibco acquired Staffware in the summer, including its BPM product family. At the DVLA it is being used to control business processes workflow for dealing with applications for driving licences from people from certain high-risk groups.

People who need a medical certificate to drive, motorists with medical conditions and applicants with previous driving convictions, are passed on to the DVLA's Drivers' Medical Group. The software controls a bespoke Visual Basic application called case working specialist processing, developed by EDS, which moves case files along defined work paths, following predetermined parameters and rules.

The BPM software manages the key processes linking the data and images to more than 300 users throughout the group, and more than 1,370 users across DVLA, giving a "single, co-ordinated view of the drivers system" according to the agency.

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