Sue Ryder Care is upgrading its entire IT infrastructure to provide faster and efficient communications between all its care centres and administrative offices through a managed service agreement.
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The move is enabled by a three year contract with ServiceTec, which had previously supplied a “cyber centre” for Sue Ryder’s Aberdeen care centre.
Sue Ryder provides neurological and palliative care. Sue Ryder’s head of IT David Ripper, says, “We need a first class IT infrastructure to facilitate our work throughout the UK. We believe that by partnering with ServiceTec we will be able to deliver a cost effective IT service that helps us to achieve our vision of ‘care that liberates lives’.”
The new ‘Connections’ project will support 21 sites, including five offices and 16 care centres around the UK. A secure Internet connection will enable all centres to share data and applications at high speed around the organisation.
Upgrades to PC software will be made centrally over an IP network and data will be archived and stored centrally too, ready for remote access by staff.
ServiceTec is designing the infrastructure, supplying and installing the network and data centre, upgrading PCs as required, managing deployment at the 21 sites, and providing on going services such as system maintenance, back-up, archiving and managed hosting.
This article was part of Computer Weekly's managed services business channel, sponsored by Computacenter.