Suppliers seek outsourcers' views

IT suppliers' organisation Intellect is to ask businesses to share their experiences of outsourcing with suppliers in a bid to...

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Outsourcing

IT suppliers' organisation Intellect is to ask businesses to share their experiences of outsourcing with suppliers in a bid to improve the quality of service they offer.

Richard Sykes, former chairman of outsourcing advisory firm Morgan Chambers and newly elected head of the Intellect outsourcing special interest group, said organisations with a track record in managing large outsourcing deals could give a "critical analysis" of the outsourcing industry's performance.

Such a move would benefit users and suppliers, he added.

"Companies such as BP have a lot of experience in outsourcing and have seen what does and does not work," said Sykes.

"If we encourage a small group of companies to sit down and share their experiences, it would be a small contribution to the learning curve of suppliers who tend to over-commit and under-deliver.

"There is room for improvement on both sides."

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