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IT chiefs put user demands to suppliers

John Riley
IT organisations need to know their suppliers' business models to know where their profits will come from in the long term, Margaret Smith, IT director of Legal & General, told an audience of 300 suppliers at the annual Regent Associates conference in London last week.

John Handby, chief executive of blue-chip user group CIO-Connect, spelt out a set of user demands to suppliers at the conference. IT directors want robust solutions that address real business needs and realism from suppliers that they will only promise what they can deliver, he said.

Other needs are for IT suppliers to help with cutting costs and making IT less risky, and to provide technology stability.

"We do not want to spend our lives creating tomorrow's legacy," said Handby. "These things are not rocket science, but they do not happen. We understand how suppliers work and want to work with them to develop relationships. But repackaging the same old stuff is not enough - people need solutions that meet real business needs."

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