BMC Software is teaming up with Symantec, EMC and Accenture to develop products and services for its Business Service Management (BSM) initiative, a strategy aimed at better tying IT services to business objectives.
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Symantec will work with BMC on unifying technology for managing an organisation's IT systems, network, storage and security. EMC will focus on service-level agreements (SLAs) in its work with BMC, aiming to give customers complete control over adjusting their IT components to meet varying service-level needs. Accenture is teaming with BMC on quick-start programs to let customers rapidly implement BSM products and methodologies.
BMC began speaking about its BSM initiative six months ago when it laid out plans for integrating software it acquired through its purchases of helpdesk and management software makers Remedy and IT Masters. Those buyouts were intended to fill in foundational technology pieces BMC felt it needed for its BSM strategy, according to BMC director of business development Johnny Ola.
"Those acquisitions weren't opportunistic. We had a clear road map in place for over a year," he said. "We didn't want to announce it until we had the building blocks in place," he said.
Stacy Cowley writes for IDG News Service