Volvo signs service lifecycle management deal


Volvo signs service lifecycle management deal

Volvo has signed a multimillion-deal to use software from Enigma to simplify relationships with its 18,000 dealers and independent repair shops worldwide.

Volvo, a wholly owned subsidiary of Ford, will use Enigma's 3C Platform (for content, commerce and collaboration) to build an application that ties together Volvo's existing XML-based service manuals, electronic parts catalogues and service bulletins, as well as its diagnostic and software downloads for onboard automotive control systems.

The application will be deployed globally in 17 languages via the web and CD/DVD.

With the new system in place, technicians and mechanics will be able to more quickly access the information they need to repair any Volvo car, the companies said.

The application will also be tied into other dealer management systems as well as other dealer-based back-office systems to streamline parts ordering, inventory and other financial processes.

Linda Rosencrance writes for Computerworld

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