Oil giant overhauls retail system for huge savings


Oil giant overhauls retail system for huge savings

Daniel Thomas
Oil giant TotalFinaElf has embarked on an ambitious project to standardise its front- and back-end retail systems across its 650 UK filling stations by 2004, as part of a Europe-wide standardisation programme that began in France earlier this year.

The company expects "massive" financial benefits in both its fuel and non-fuel supply chain, according to Martin Rowe, Isis project manager at TotalFinaElf.

"This deployment will give us a standardised system across our service stations around the UK for the first time, making deployment, maintenance, training, expansion and integration across the network easier," he said. "There are massive financial benefits to be had by doing this."

The thin-client point of sale systems, based on technology from retail systems provider Wincor Nixdorf, will allow TotalFinaElf to expand its non-fuel operations and improve customer service, Rowe said.

The back-office operation, based on technology from supplier Radiant Systems, will be largely Web-based and connect to TotalFinaElf's datawarehouse via a satellite connection, Rowe said.

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