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Unlike other CRM offerings for small and medium-sized businesses that have been wrapped as a Web service, Clientele has been built natively to support Web services, with the aim of giving customers access to Epicor's existing application in a highly configurable, easily customisable environment via Microsoft Visual Studio.
Key features include published interfaces to which any vendor can write many sources for any extension, including Clientele development, VARs and Clientele professional services. Epicor has also designed a smart client approach designed to provide a rich user experience.
While other CRM vendors such as Oynx, Pivotal and even Microsoft's own Great Plains have built in support for .net, their applications were based on older code and wrapped as Web services.
Epicor's Clientele CRM .Net offering is now in beta; the company will be rolling out modules between now and the second quarter of next year. The company also is developing a customer self-service portal based on .net.