The two-phase integration melds MainControl's MC/Empower asset management product with Magic's Enterprise Service Desk as an add-on feature to both products by this summer, said Hector Navarez, the vice-president of marketing of MainControl.
The integrated technology targets busy, cash-strapped helpdesks.
"Most service level agreements are tied to payment dollars," said Navarez. "That's a hard dollar amount associated with missing SLAs."
Analysts believe the combined offering - which will compete with market leader Peregrine Systems - should be enough to give customers an alternative option for their IT asset management needs.
The company is a division of Network Associates.