UK counts the cost of network downtime

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UK counts the cost of network downtime

Emma Nash
IT downtime could cost UK businesses £35bn a year, and senior management is blaming the IT department.

Research conducted by network services and Internet commerce firm Dimension Data found that while IT downtime was less extreme in the UK than in most other European countries, 88% of senior and middle management battle with network problems.

The pan-European survey of 450 managers across nine countries found that 70% of respondents were either mostly or totally reliant on their IT systems. Some 92% said they regularly lose hours of the working day, as a result of network downtime.

Some 8% of those surveyed said they lost three hours or more a week in network outages, a figure that rose to 14% in the UK, which Dimension Data said totals £35bn in lost productivity.

"When you add up the regular loss of working hours caused by system downtime, it becomes clear that companies need to focus on finding a solution to this problem," said Martin Chilcott, Dimension Data's global head of marketing.

The research found some 64% of managers surveyed blamed the IT department for the outages, while 40% said the resulting frustration led to some form of "computer rage" - hitting the PC, slamming a keyboard, throwing down a telephone or shouting at a colleague.

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