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Survey shows companies disappointed with B2B

Hampered by integration and cultural issues, most US companies are still waiting to reap benefits from business-to-business exchanges, according to a new study by Giga Information Group and Booz Allen Hamilton.

More than half of the 60 companies surveyed for the study reported that the exchanges have not met expectations so far, said Andrew Bartels, Giga's vice-president. In addition, one-third of the enterprises surveyed reported that exchanges "only somewhat" met expectations, Bartels added.

"The exchanges by and large have taken some time to get going," he said. "Companies now realise that exchanges are not panaceas and that hooking up to them is not exactly 'plug and play'."

Bartels noted that all was not lost for business-to-business exchanges. Companies expect to use exchanges to make inter-business transactions and collaboration cheaper, easier and more effective, according to the survey.

In addition, companies expect to conduct the bulk of direct and indirect materials spending through the exchanges within three years. Enterprises hope the exchanges will eventually reduce the costs of goods, the buying and selling processes, collaborative development, demand planning and forecasting, and logistics.

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