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FedEx looks to imaging improvements

FedEx has installed an electronic system to capture critical information from paper documents in order to provide customers with enhanced shipment visibility and faster customs clearance.

Using customised Bell & Howell scanners, ProQuest equipped with VirtualRescan software and Adrenaline boards from Kofax Image, FedEx said the new technology would improve the reporting of real-time information to customers.

The technology provides image-enabled Web access to documentation relating to international shipments, reducing delays associated with customs clearance paperwork in the process.

Traci Barnett, a spokeswoman for FedEx, said the Memphis-based company extrapolates data from 1.2 million dockets every day. Before the imaging systems were installed, it took several days for customers to access information for billing purposes. But with the new system, the data will be available in approximately eight hours.

FedEx has installed 500 imaging systems and plans to have another 200 in production by September. The company plans to have nearly 900 systems in service by next April.

Barnett said the information gathered through the new scanning technology would also help FedEx and its customers to improve operation planning. She said increased electronic availability of important paper-based information would help station managers to plan staffing and routing more efficiently.

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