Novell has moved to reassure UK users that support and product investment will not suffer, despite axing 16% of its workforce worldwide.
The network software supplier last week said it would cut about 900 jobs as part of restructuring and cost-cutting drive.
Although Novell is still reviewing which jobs will go, it is understood that the cuts will fall evenly across the firm's offices worldwide.
Novell aims to cut overall costs by $25m (£17.6m) each quarter, from 2001. It will plough an extra $20m into its Net services range.
Nolan Rosen, Novell marketing director, admitted that uptake of its newer Web-based products had been slower than expected. But he added that the company had the right long-term strategy by targeting IT directors and executives in large firms.
"Our strategy has been validated by Microsoft's Active Directory," he said. "This is just a bump on the road."
Rosen gave the example of Novell's XML-based directory product DirXML as innovative technology. This allows IT managers to consolidate diverse directories - such as human resources and manufacturing - into one directory.