Anglia Ruskin University has outsourced student-facing IT systems to enable it to serve students across the world,...
twenty four hours a day.
The institution, which has 32,000 students, outsourced its student facing website and information system to Bluesource to ensure systems are always available.
Assistant director of IT Gregor Waddell said the university realised it needed around-the-clock availability when it started supporting students in different time zones. The university could no longer risk systems going down out of hours.
The university, which has two main campuses in Cambridge and Chelmsford, supports students in different countries including Malaysia, China and Trinidad. "We were not large enough to provide 24:7 support system in-house," added Waddell.
By outsourcing the monitoring of systems to Bluesource, the university's 60 IT staff will be able to focus on other areas.
He said the online learning resources the university has are not currently supported by Bluesource, but may be in the future.
Waddell added that with university fees set to increase in the UK, students will expect better levels of IT support from all institutions.