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The contract builds on the existing agreement, which covered contact centre equipment and services. The new relationship will allow Avaya and BT to to focus on areas such as voice and unified communications collaboration. As part of the relationship, BT will provide integration and consultancy services to support the Avaya product suite. Avaya and BT will jointly market and sell the products and services to businesses around the world.
The new agreement between the two companies covers next-generation contact centres, unified communications and services, and complements BT's portfolio of networked IT services, BT said.
The Advisory, Conciliation and Arbitration Service (Acas), a helpline for employment relations, is one of the organisations using the BT and Avaya collaboration services.