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Eli Lilly outsources desktops, webs and messaging to HP

US pharmaceuticals maker Eli Lilly and Company has outsourced its global computing and messaging processing to HP Enterprise Services under a seven-year infrastructure services agreement, the companies have said.

Formerly EDS, HP Enterprise Services will manage Lilly's staff workplace computing and messaging environment in 84 countries. Services include hosted messaging for more than 45,000 mailboxes and service desk and site support services for more than 60,000 employee desktops, notebooks and handheld devices, with service desk delivered in multiple languages.

HP will also host Lilly's external web services, manage its Microsoft SharePoint environment, and provide identity and access management services. This will protect the SharePoint and employee workplace environments and other portions of Lilly's technology environments as it collaborates with a growing number of external partners, the firms said.

Lilly senior vice-president and chief information officer Mike Heim said the firm's goal is to discover and develop innovative new medicines that make patients better. "This agreement with HP enables us to access cost-effective, market-based, global infrastructure services, allowing our internal resources to focus on value-added capabilities more directly aligned to our core business," he said.

HP will service Lilly through its Best Shore delivery network from sites around the world. This provides local skills and expertise in regional locations using consistent business and technical processes.

Financial terms were not disclosed.


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