The first NHS Trust in England to install the Lorenzo 1.9 version of iSoft's electronic records system is working with its supplier CSC to resolve "manageable" problems as soon as possible.
The Lorenzo system went live on 3 November and is accessible to nearly 600 clinical and administrative staff for booking appointments and managing case notes. Trusts across England, north of Oxford, are due to install the Lorenzo system under the NHS's £12.7bn National Programme for IT (NPfIT).
Computer Weekly has learned that although the go-live is generally regarded as a success, NHS Bury and its local service provider CSC are grappling with hundreds of problems.
Staff hope the problems will turn out to be teething, but go-live issues at other NPfIT sites have caused appointments to be lost in the system, with the result that patients have gone untreated or unseen for months beyond what was considered reasonable.
Ann Halpin, associate director, IM&T, for NHS Bury, said, "There are a number of manageable issues commensurate with any new system deployment. We are working with NHS North West, NHS Connecting for Health and local service provider CSC to resolve these issues as quickly as possible."