Dell UK has launched three cloud-based services that it says could help small and medium enterprises cut their IT costs by 30%.
Dell is aiming the services at firms with between one and 500 staff, said Tim Griffin, the firm's global head for SME business.
"We know that 72% of them will have an e-mail outage this year. We know 40% have had a security breach in the past three years, and we know a third will have a service disruption because of a system crash," he said.
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The three service packages cover technical support, system management and consulting. Griffin said the firm aimed to provide a situation where customers can get on with their businesses rather than worrying about having to fix their IT when it went wrong.
"But it has got to be value for money for the customer," Griffin said. Customers will be able to order from a menu of customisable services, starting with e-mail management and laptop encryption, and to run with it for as long as they like, subject to a 30-day notice of change.
A service that could prove popular is for Dell to monitor a firm's IT and application usage, and take Dell's advice on how to cut costs. Griffin believes savings of up to 30% are possible on many SMEs' IT budgets.
Griffin said Dell would support customers' processing, storage, networking and mobile working, no matter who the equipment or service providers were.