Business process management - its role in transformational outsourcing
- Posted:
- 15:51 19 Nov 2002
- Topics:
- Workflow Management | IT Management
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The idea is that rather than agreeing to take on and manage existing processes "as is" from clients, they take over management of the process with an aim to transform it.
A new change management and system implementation technology known as business process management (BPM) is set to change the way companies approach outsourcing.
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