Britons are choosing a computer and a mobile phone to manage
their finances rather than phoning a call centre.
According to research conducted by think-tank the Future
Foundation and mobile banking firm Monitise, one in five of Britons
prefer to log-on than dial a call centre and speak to a person.
More than a quarter of these are 18-25 year olds,
However, only one in 10 pensioners are using online banking.
Take up of online banking has grown rapidly, up from one in 20
people in 2002, because technology has improved and broadband has
become more widespread.
Barry Clark from the Future Foundation said, "The speed and
convenience of this 'DIY banking' also means that we do not have to
go through the whole call centre rigmarole, which can be a
frustrating and painful process at times.
"Doing it yourself is a cheaper option, as well as being more
convenient."
