Click here to view the webinar
Businesses and public sector organisations alike face increasingly
complex IT operations, as they aim to do more with less, improve
service levels, and drive up efficiency through initiatives such as
mobility, flexible working and collaboration.
As a result, IT departments find themselves managing larger numbers
of devices and applications. There are more hardware environments
to support, and to add to the challenge, more devices are either
mobile, or in use away from the organisation’s main site. The days
when IT departments could keep users happy by walking over to their
desk are long gone.
In addition, the increasing emphasis on security, compliance and
data protection is forcing companies and public bodies to have
rigorous strategies for maintaining security software and settings,
as well as applications and operating systems patches, on devices
that are not permanently connected to the corporate network.
To support these developments, remote support has become a key tool
for IT departments. Yet device, OS or application-specific
management applications have a number of shortcomings in
reliability, ease of use, and security. Many IT organisations are
forced to use general-purpose online meeting tools so that they can
“walk through” problems with remote users. Legacy tools are not
designed with help desk users in mind, and the result is an
inefficient help desk, frustrated users, and higher costs.
The webinar will show:
• How IT helpdesks can improve efficiency and support levels,
especially to remote and flexible workers
• The risks involved in using free. legacy remote access, or tools
not designed for the helpdesk
• The advantages of using tools designed with the helpdesk in
mind
• The benefits, in terms of a return on investment, lower support
costs and above all, quicker fixes and more satisfied and
productive users.
Click here to view the webinar
