A survey by AIIM, the Enterprise Content Management
(ECM) Association, has found that nearly two-thirds (63%) of UK
respondents have little or no confidence that their firms’ emails
related to
commitments and obligations are recorded, complete and
recoverable.
This figure represents a continuing decline in confidence in
email traceability: in the same survey in 2007, 56% expressed their
lack of confidence. In general public sector organisations, the
lack of confidence rose to over 70%.
AIIM ventured the opinion that the research also reflected a
general lack of control over all non-paper records, with 51% not
confident that their electronic information is accurate, accessible
and trustworthy, a rise of 7% compared to twelve months earlier.
When asked, “If your organisation was sued by a former customer or
citizen, how long would it take to produce all of the information
related to that person?”, just over a quarter of respondents (27%)
cited more than one month.
The results are indicative that investment in document and email
management systems is failing to keep pace with the email deluge
explained Doug Miles, AIIM’s UK Managing Director. He commented,
"It also suggests that recent high profile cases may have alerted
organisations to their potential vulnerabilities. For larger
organisations, savings in legal discovery costs alone could justify
an ECM investment.”
AIIM hopes to address these issues at its
2008 AIIM Roadshow, which
visits Glasgow, Bolton, Coventry, Bristol and London from 28 April
to 2 May. This year’s educational theme is “Piecing together the
Information Puzzle” and industry experts will deliver information
and advice throughout the week.
Get a quote for your
next
Email Archiving solution