Business are unable to calculate the return on investment of
document management, electronic content management (ECM) and
workflow software, the latest survey fromNCC
Researchhas found.
Of the 100 businesses surveyed, 27% said it was very difficult
and 35% said it was difficult to measure ROI on these systems.
Organisations still have difficulty in retrieving and managing
unstructured data, according to 73% of the businesses surveyed.
Only 20% said this was relatively trouble free.
Only 18% of companies said their information was held
corporately and was available to all who need it. This contrasts
with 52% who conceded that vital corporate information was
scattered around many different departmental systems and was hard
to find.
Only a quarter of the companies believed their current systems
were delivering all the expected business benefits, while a further
9% thought they had been partially successful.