PayPal has apologised for a five-and-a-half hour outage which
prevented many users from making payments during the working
day.
PayPal said it experienced a network hardware failure at 10:30am
US Pacific time, which resulted in a service interruption for all
PayPal users worldwide. It took three hours for PayPal engineers to
identify and resolve the problem. By approximately 3pm full service
was restored across PayPal's platform, the company said.
"To all PayPal users, please accept my apologies on behalf of
everyone at PayPal for the service interruption you experienced
today," PayPal senior vice-president Scott Guilfoyle wrote on the
PayPal blog yesterday.
"We take our commitment seriously to provide our customers a
safe, secure and convenient way to pay and be paid online. So we
understand how frustrating it is to experience any disruption in
the benefits PayPal provides."
One user writing on the
AuctionBytes blog said, "I bought two items from two different
vendors in the last hour. I always pay right away but couldn't
because PayPal wasn't working. It eventually worked after trying
about five times over about an hour."