Child Support Agency: a history of IT failure

The crisis-ridden Child Support Agency (CSA) has a history of IT failure. It was not just the technology that caused difficulty but the management of its introduction. Find out what went wrong and what lessons can be learnt from one of the most disastrous government IT implementations.

• CSA's systems were given green light despite 52 critical defects
• CSA IT in crisis
• IT changes fail to save Child Support Agency
• MP spells out failings in the Child Support Agency's systems
• Staff entered false data to get around CSA controls
• Inadequate training, poor communication and IT problems are to blame, say CSA staff
• Data migration is a major problem
• MPs say management style, not just technology, to blame for CSA woes
• CSA IT passed Gateways despite no fall-back plan
  

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