Chelsea Football Clubhas signed a new
three-year contact centre maintenance contract withNextiraOne
.
The NextiraOne Contact Centre at Chelsea, which is based on
Alcatel-Lucent
technology, handles phone enquiries for the box office and deals
with many thousands of ticket requests for each game.
All customer service enquiries go via the centre on a daily
basis, and this is also the central telephone information point for
supporters on busy match days.
The club also provides an auto-attendant contact centre, which
routes all calls for the megastore, meetings and events,
hospitality requests and the rest of the Chelsea business
areas.
The system handles over 700 extensions at Chelsea's three sites:
the football stadium and management offices at Stamford Bridge the
training ground in Cobham which houses the medical, coaching and
football management team and the youth academy and Football in the
Community departments.
Elaine Clark, head of IT at Chelsea FC, said, "We need the
peace of mind that NextiraOne will be on hand if anything goes
wrong with our system, especially on match days and at other busy
times. NextiraOne built the system and has given us excellent
service so far and it made sense for us to continue with a service
that is running so smoothly."