The hackers who ransacked TJX Companies computer network and
exposed at least 45.7 million credit and debit card holders to
identity fraud reportedly began their assault by
exploiting Wi-Fi weaknesses at a TJX-owned, Marshalls, clothing
store near St. Paul, Minn.
Investigators told The Wall Street Journal they believe
the thieves aimed a telescope-shaped antenna at the store and used
a laptop to snatch data transmitted between hand-held
price-checking devices, cash registers and the store's computers.
The exploit eventually led them into the central database of TJX,
where they would repeatedly rob the system of sensitive customer
data.
This latest revelation comes two weeks after three New England
banking associations and some individual banks announced
a lawsuit against TJX. Banks have suffered a heavy financial
toll over the breach, having to shell out a significant sum of
money to replace compromised cards and cover fraudulent charges
traced back to the TJX incident. The Massachusetts Bankers
Association, Connecticut Bankers Association, Maine Association of
Community Banks and some individual banks argue that TJX failed to
protect customer data with adequate security measures, and that the
retail giant was less than honest about how it handled data.
TJX has acknowledged that at least 45.7 million credit and debit
cards were stolen over an 18-month period by hackers who managed to
penetrate its network. The company gave a tally of the damage in a
regulatory filing with the Securities and Exchange Commission (SEC)
in March, and also acknowledged that another 455,000 customers who
returned merchandise without receipts were robbed of their driver's
license numbers and other personal information.
Avivah Litan, vice president of research with Gartner has called
the TJX breach the
largest online burglary ever.
By comparison, 26.5 million US military veterans and active
duty personnel were affected by the theft of a Department of
Veterans Affairs (VA) laptop and external hard drive last year. And
in 2005, credit card transaction processor CardSystems Solutions
Inc. acknowledged that hackers had stolen 263,000 customer credit
card numbers and exposed 40 million more to fraud.
TJX acknowledged in January that an attacker
exploited a flaw in a portion of its computer network that
handles credit card, debit card, check, and merchandise return
transactions.
The
TJX breach was worse than first thought. The
company initially believed that attackers had access to its
network between May 2006 and January 2007. However, TJX recently
admitted that thieves were inside the network several other
times, beginning in July 2005. In last month's SEC filing, the
company said the stolen data covers transactions dating back
even further, to December 2002. The Federal Trade Commission
(FTC) is investigating the breach.
TJX violated some of the basic tenets of the
PCI Data Security Standard (PCI DSS),
several PCI auditors told SearchSecurity.com recently, and the
company will pay a heavy financial price. They said companies
should study the TJX security breach for clear lessons on what
not to do with customer data.
The Massachusetts Bankers Association has reported that several
of its member banks have been affected by
fraudulent transactions associated with the TJX
data breach. The stolen data has reportedly been used to
make purchases in Florida, Georgia and Louisiana as well as Hong
Kong and Sweden, for example. In addition, credit card issuers
have contacted at least 60 banks about compromised cards.
Law enforcement officials in Florida, meanwhile, claim thieves
were using customer data from TJX last November for a gift card
scheme -- a month before TJX learned of the breach. Police charged
six people with using the credit card numbers to purchase about $1
million in merchandise with gift cards.
TJX also faces litigation from other groups. The
Arkansas Carpenters Pension Fund -- which owns
4,500 shares of TJX stock -- filed a suit against the
company under a law permitting shareholders to sue for
access to corporate documents in certain cases. The pension fund
wants the records to see whether TJX's board has been doing its
job in overseeing the company's handling of customer data.
In late January,
a West Virginia woman filed a class action
lawsuit against the company accusing it of negligence for
not doing enough to secure customer data and for keeping quiet
about the breach for a month.