Hillingdon Council has reduced its carbon footprint through a
consolidated and enhanced IT service desk.
Working with the
Service Desk Institute
(SDI), Hillingdon has reduced its carbon footprint by 28 tonnes
in five years by consolidating its IT service desks.
SDI has been working with the council to support the
centralisation of its ICT support department, and to ensure the
consistent delivery of service desk operations to support flexible
working for council staff.
The project is part of the council's
Hillingdon
Improvement Programme.
Hillingdon's ICT support operation is staffed by 43 IT
professionals and supports 3,050 end-users across the borough.
Hillingdon consolidated five IT service support teams, each of
which had different methods of working and were based at different
geographical locations, into one department.
Roger Bearpark, assistant head of ICT at Hillingdon, said, "We
looked at a number of consultancy service providers at the start of
our consolidation project, but SDI was the only one able to provide
the practical, hands-on experience we needed.
"SDI membership has also provided an invaluable opportunity to
meet with people from a diverse range of businesses, both in the
public and private sector, so that we can learn from their
experiences."
The enhanced ICT service desk has supported a big increase in
the take-up of staff flexiworking/homeworking across the council:
from 14 employees in 2004, to over 700 in 2008, saving 55,000
travel kilometres in the past year alone.
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