UK government websites that have been given the task of
supporting "key life events" for citizens are falling significantly
short in their bid to deliver a
transformed service across the
government's estimated 2,500 websites, according to new
research by Kable.
The research said the government's aim to transform service
delivery for the 6.6 million people who move home every year, need
to register a birth for one of the 649,000 babies born annually, or
cope with the death of a family member, still has "ample room for
improvement".
The research shows that, of the 39 transactions needed to deal
with all seven "life events" - including moving home, placing a
relative into care, and starting a business - only 33% could be
completed entirely online.
E-government software supplier EzGov commissioned the research.
EzGov director of innovation, James Walker, said, "The research
clearly highlights the need for government to focus on improving
'customer' experience if it wants to drive take up of online
services and improve efficient service delivery."