Yorkshire Building Society is deploying Skywire Software's
Docuflex system to standardise and improve customer
document production.
The system will enable document delivery to its customers
through a range of current and emerging electronic channels.
The company is in the process of implementing Skywire Software's
Docuflex product to automate the design, production, management,
delivery and archival of all essential customer communications from
a central repository for the first time.
Yorkshire Building Society required a system that enabled
enterprise wide standardisation of document composition and
archival to reduce production of duplicate documents and cut
costs.
Sean Caine, strategy and enterprise architecture manager at
Yorkshire Building Society, said, "Regulation across the financial
services industry currently demands that a high level of consumer
information is provided.
"In this environment, better customer communication becomes a
necessity. Consequently, improving the processes behind that
communication will result in a clear advantage both in terms of
efficiency and cost."
