Aviva Insurance Group, which owns Norwich Union, has signed a
six-year IT outsourcing contract worth £300m with Cable &
Wireless.
The company will provide 72 separate services, including voice
telephony, data, local and wide area networks, and international
services to Aviva's 35,000 staff based in the UK and India.
Aviva will be introducing services such as
IP telephony and IP contact centre services, managed Blackberry
services and advanced
speech recognition technology across UK sites as part of the
deal. Cable & Wireless will manage more than 1,000 sites, with
57,000 individual telephone points and 74,000 data points.
Aviva said its customers are increasingly interacting with it
through e-mail and e-commerce tools and that outsourcing management
of its IP network will help develop online services.
Norwich Union Insurance CEO, Igal Mayer, said, "It is important
to our market success that we are able to respond to business and
customer needs promptly and reliably."