Social networking technologies and the use of web mash-ups are
among the top 10
disruptive technologies that will make headway in enterprises
in the next four years, according to research firm
Gartner.
David Cearley, Gartner Fellow, said that business IT
applications will change and mirror the features found in popular
consumer IT applications, such as
Facebook and
Myspace, as firms look to improve
employee collaboration and harness the community feedback of
customers. "Enterprise social software provides a platform that
encourages participation and feedback from employees and customers
alike," he said. "The added value for businesses is being able to
collect this feedback into a single point that reflects collective
attitudes, which can help shape a business strategy."
By 2010, Gartner predicts
web mash-ups will be the dominant model (80%) for the creation
of new enterprise applications.