Kwik-Fit Insurance is deploying secure messaging
technology to support the delivery of forthcoming motor insurance
e-certificates.
The company has signed a three-year deal with
SSP to implement the SDX secure messaging technology.
Kwik-Fit said expected business benefits included better
customer service, and postage and administration savings, and there
would be wider environmental benefits too.
Kwik-Fit Insurance managing director Martin Oliver said, "The
internet has had a significant impact on our business and is now
the main source of motor insurance sales. Customers buying online
not only demand low prices and high levels of service, but also
expect electronic delivery of documentation immediately.
"Although the cost reductions alone justify implementing SDX, it
also creates opportunities to generate additional revenue through
improving acquisition and retention rates, and cross-selling
activities through even greater control of online
transactions."
Legislation allowing the electronic delivery of motor insurance
certificates is expected to be introduced later this year.
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