Scottish Water has signed three IToutsourcingcontracts worth a total of
£120m that it expects will cut its operating costs by £8m over the
next eight years.
The water company said that a shift to collaborative outsourcing
using fewer suppliers would enhance its IT services while reducing
costs.
Scottish Water has awarded the contracts to
Tata Consultancy Services for
applications management and support
Fujitsu for service desk,
desktop and infrastructure and BT
for mobile, data, voice and networks.
The utility company said the combination would offer employees a
range of extended services, including a 24/7 IT service desk and
systems maintenance.
The move follows a six-year business transformation project
aimed at helping Scottish Water meet efficiency and service targets
set by the regulator.
David Brown, general manager for IT, said the outsourcing deals
presented the "opportunity to exploit the extensive development
capabilities of some of the most innovative companies in the
business".
The new service delivery model includes a fully integrated
framework to support the delivery of Scottish Water's IT capital
development programme.
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