Building designer Cundall has installed e-Service Desk
software to automate incident management and service requests
within
IT departments across the company's internationalnetwork, including the UK, Dubai, China, Spain and
Romania.
The second and final phase of e-Service Desk implementation at
Cundall will include problem management and change management
modules.
The company will use the software to align IT with its business
processes, ensuring compliance with the
IT Infrastructure
Library (ITIL) framework, the globally recognised best-practice
approach to service management.
"The implementation of e-Service Desk is really an extension of
ITIL best
practice, but specifically for the company's IT operations
internationally," says Mike Hanna, Cundall's IT director. "IT plays
a big part in enabling us to meet the requirements of our
clients."
