ConveyancingfirmHammonds Directhas deployed an
automated system for producing home information packs.
The system uses Documanage, the workflow and content management
component of Docuflex, Skywire Software's customer communications
management (CCM) suite for financial services.
The Hammonds system is used to manage workflow and store
documents for web presentation.
The recent introduction of home information packs (HIPs)
legislation in the UK requires home owners to supply the HIP -
containing legally binding information relevant to the sale - for
all residential properties being sold.
Already processing 10,000 to 12,000 conveyancing transactions
per month, Hammonds Direct recognised the need for an improved
workflow and document management system, which could deal with the
projected volume and complexity of HIPs-compliant documents.
The new system produces dynamic, data-driven HIPs from documents
residing in the Documanage database and presents them via the
web.
The flexibility of the solution has allowed Hammonds Direct to
create eight different layouts of HIPs to meet the branding needs
of multiple clients.
Tim Smith, technical architect at Hammonds Direct, said, "This
was a valuable innovation, which put us well ahead of our
competitors.
"This system plays a key role in establishing Hammonds Direct as
a major supplier of HIPs to the market in substantial volumes. We
expect the service developed with Skywire Software to deliver a
return on investment within two years."
Tim Smith added, "Skywire Software's solution has provided huge
cost savings, reducing our annual maintenance for document
management software by 90%. It has given us a reliable and scalable
method to deliver workflow documents to the web."