Co-operative Financial Services (CFS) has signed a £12m
deal with Xerox to improve customer service and reduce its
environmental impact through a newmail distribution system.
The new automated system, which will deal with more than 10,000
postal items per day, will process, catalogue and route all inbound
insurance and retail banking correspondence.
Using language recognition technology, business-critical
information will be distributed to recipients electronically.
Over time, Xerox will manage all of CFS's General Insurance and
banking documents, and will provide an integrated enterprise
distribution/work management environment.
Based on Xerox's DocuShare technology, this will enable CFS to
handle all information electronically. CFS will be able to
standardise its inbound communications, create faster customer
response times and ensure that more accurate and timely information
is both sent and received.
Dick Parkhouse, executive director for strategy and change at
CFS, said, "CFS is committed to building a sustainable and
efficient business. By adhering to the highest ethical standards,
reducing our waste wherever possible and curtailing our energy
usage, we will significantly increase our capability and
credentials."