Retail bank Lloyds TSB has begun rolling out a
change-management tool to 2,100 users in the business in a bid
to standardise change management across the company.
The bank is using the Pat tool from software project management
software company Ninth Wave to ensure that change-management
procedures in Lloyds-TSB are consistent.
Lloyds TSB has a strong track record in change mangement, said
Derek Radcliffe, change management services direct at Lloyds TSB.
"Everything we do at Lloyds TSB is run as a change-management
programme. but previously we had no way of knowing how many people
were involved in a project across our 30 business units."
Although the bank has been able to standardise its change
process, "it was hard to get people to follow out change management
guidence," said Lesley Gibson, head of tools and methods at Lloyds
TSB.
Lloyds TSB wanted a tool to support its own change management
best practices, but Gibson found that most products were
inflexible. "We did not want to change our change-management
approach to fit the new software." He said Pat was the only project
management product he assessed that could be configured to support
the change-management approach used at Lloyds TSB.
The Pat software is browser-based and available to managers via
the bank's intranet. It has been designed to enable project
managers to track project metrics like risk, change requests,
business cases, workflow, project plans and value management.