Insurance broker Towergate partnership is supporting
3,500 staff across 100 locations with IT service management
software from Hornbill Systems.
The company is using Hornbill's
Supportworks ITSM to support its
ITIL strategy and chose it because of the ease of which it
could integrate with existing systems.
Trevor Clements, technical project manager at Towergate
Partnership said the company has seen exponential growth by
acquisition over the last few years and needed IT service
management software to help it support more IT systems.
"As a large company we require enterprise-scale infrastructure
and toolsets. Supportworks ITSM enables us to both support staff
with system problems and plan any changes with careful resource
allocation, minimising the impact upon users and the business," he
added.
The software helps the IT team create workflow and integration
between systems, including in-house applications and those hosted
by third parties for specialist insurance.