Two-thirds of firms have used theITIL best practice frameworkfor IT
service delivery.
A survey of 370 CIOs across 14 countries by Dimension Data shows
that 66% of organisations have engaged with the
Information Technology Infrastructure Library (ITIL).
Other IT service management (ITSM) frameworks are also enjoying
increased adoption at more moderate rates, said Dimension.
Scott Petty, services executive at
Dimension Data, said, "Building a bridge between the business's
objectives and technology is at the heart of ITSM best practice
frameworks. Across the globe, organisations are waking up to the
potential of these best practices and taking a closer look at where
and how these frameworks might improve IT efforts. "
Levels of usage with other best practices drop off sharply after
ITIL. Engagement with MOF and Six Sigma sit at 47% and 41%
respectively.
Engagement with Prince 2, ISO, CMMi, ASL, Cobit and TQM are
lower still, in the 28-34% range. Frameworks such as Super and
Agile bring up the rear, with reported engagement levels of less
than 20%.