Macmillan Cancer
Supportis embarking on a business
transformation programme to help attract more supporters and
improve service.
The process will include process redesign, IT infrastructure
improvement, systems integration and change management. The
technology implemented will include Microsoft Office, Sharepoint
and Dynamics CRM.
The charity hopes the new technology will give it access to
consistent, high-quality information about its customers after an
information repository is created through the customer relationship
management and content management systems. The programme is part of
its response to the
NHS Cancer Reform Strategy.
This, the charity says, will help it improve supporter services
and fundraising.
Atos Origin is implementing the programme for Macmillan.