Birmingham City Council and housing and development
organisationPlaces for
Peopleare seeking to improve the services
they offer their customers throughmobile services.
At Places for People, the new system, provided by Northgate,
will provide about 1,000 housing officers across the country with
the ability to report maintenance requests on the spot, answer
queries immediately, and help residents with completing housing
application forms or amending payment schedules in their own
homes.
Staff will also benefit through reduced travel and the ability
to work from home through removing the need to collect and return
case files.
As part of its wider transformation programme, Service
Birmingham also chosen Northgate for mobile services across the
city.
The service will be used primarily by Birmingham's housing
department to find more innovative ways of delivering services that
benefit both employees and citizens.